door Edwin Best | 6 april 2022 | CRM, Customer experience, Geen onderdeel van een categorie, Klantgericht Ondernemen, Transformation customer centric business
April 1st 2022, the moment of celebrating my 12.5 years as an entrepreneur in the CRM & Cx business. Moments of reflection, looking back and looking forward of my personal-professional CRM & Cx consultant journey. The idea arose for a global Cx moment of...
door Edwin Best | 25 januari 2022 | CRM, Customer experience, Klantgericht Ondernemen, Transformation customer centric business
In the year 2022 the following themes will continue to become the norm: agility, artificial intelligence, new leadership & empowerment of – remote working – employees and data-driven decision making. Driven by the redefined services expectations,...
door Edwin Best | 3 juni 2020 | CRM, Customer experience, Geen onderdeel van een categorie, Transformation customer centric business
Article March 2020 in magazine Cx world. This article is co-authored by Edwin Best and Joost Kerkhofs, an entrepreneur and author specialising in Organisational Behavior Management (OBM), and the co-founder of OBM Dynamics, which offers globally recognised...
door Edwin Best | 2 mei 2020 | Customer experience, Transformation customer centric business
The Gulf Customer Experience Awards enables businesses across the Gulf to compete for the ultimate accolade in the world of Customer experience. I have the honour being a member and chair of the jury. Every year I am touched off the inspiring story’s from the...